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For more information on Coronavirus (COVID-19) please visit the South African Government’s COVID-19 portal at www.sacoronavirus.co.za

Members

If your organisation has secured the services of one of the companies in the National HealthCare Group, you can rest assured that your healthcare is in good hands. Here at National HealthCare Group your good health is our primary concern.

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app-comp

Stay Connected,
Stay Healthy

Introducing your
personal health app

MediClubApp is an innovative tool that connects
you to your doctor and employer.

Network Provider Lookup

Frequently Asked Questions

What is the process if I wish to inform National HealthCare about any changes to my practice information?

Please send the updated details to us via email at info@nationalhealthcare.co.za. Please note that for any changes in banking details, we require the necessary documents to be no older than 3 months.

What is the process should I be interested in joining the National HealthCare provider network?

Please send an email to info@nationalhealthcare.co.za or contact us on +27 21 276 5600.

Can I go to any doctor?

No, you can only go to a doctor who is contracted to the National HealthCare network. If you go to a doctor who is not contracted with us, you will have to pay for this consultation.

What happens if I am ill and out of town?

You will be able to search for a doctor on the MediClub MobiApp that is near you. If there is not doctor near you, we will reimburse your consultation with the National HealthCare rate.

Can I buy my medication over the counter?

No, medication can only be obtained from a dispensing GP or when using a prescription at a pharmacy.

What happens if there isn’t a network doctor in my area? Can I nominate my own GP?

Call us on +27 21 2765600 or email info@nationalhealthcare.co.za and we will be able to assist you.

Does MediClub cover private hospital visits?

No, MediClub™ benefits do not cover any private hospital visits.

Can my family become a member of MediClub™?

No, this product is only available to individuals who have a valid membership number.

When I see a dentist/optometrist, do I have to pay cash for the consultation?

No. However, this benefit is only available to members on certain options. The accredited providers claim directly from National HealthCare.

In what languages are MediClub Connect™ available in?

MediClub Connect™ is available in English.

Nurses and doctors can then advise what language they are able to respond to enquiries in.

Is MediClub Connect™ suitable for emergencies?

Caution: Please note MediClub Connect™ is NOT suitable for healthcare problems such as severe symptoms, sudden-onset symptoms and emergencies. In life-threatening situations, we explicitly advise that you contact an emergency healthcare service provider.

How long will it take for me to receive a response from the nurse?

In most cases, you will receive a response from the nurse within a few minutes.

In times of high demand, waiting times may be longer.

How long will it take for me to receive a recommendation?

The nurse or doctor will be able to give you a recommendation once they have asked all the necessary questions and have reviewed all the required answers from you.

Please note that the more complex the case, the longer the process will take.

Where can I go to get my medicine if I have a prescription?

You can go to any pharmacy nationwide.

Always remember to take your prescription from your doctor with you.

What does MediClub Connect™ do with the questions I ask?

We store all interactions so that we can access them if needed.

Please note that your information is strictly confidential.

What happens if somebody steals my phone or I lose it?

Your WhatsApp messages are stored within the WhatsApp Messenger App.

Therefore, if your phone is lost or stolen somebody may be able to read your messages.

Please let us know immediately if your phone is lost or stolen so that we can remove your number from MediClub Connect™.

Do I have to pay for the doctor’s consultation?

No, your consultation with the doctor is covered by your membership to MediClub Connect™.

Can my family members use MediClub Connect™?

No, this service is available to the employee with a membership number only.

How do I speak to a nurse?

Type 1 or use the special ‘emoji’ to chat with a nurse. All you need to do is to follow the prompts. You will be asked about your symptoms and the nurse will provide some recommendations.

Please note the nurse may decide that you need to be referred to a doctor for a video consultation.

What if the nurse says I need to speak with a GP?

The nurse will schedule a video call with one of our network GP’s.

The nurse will then confirm a date and time for the appointment with you.

Contact us Today

National HealthCare

+27 21 276 5600

10 Mill Street, Newlands, 7700 | South Africa

Essential Employee Benefits

EEB Pep 24 hour contact number 011 532 0290

EEB Essential and Combined 24 hour contact number  010 020 9008

General Enquiries

Chronic Registration

Tel: 011 532 0290

Fax: 086 615 1509

Malcor D | Makoti

Tel: 086 000 2400

Fax: 086 666 0228

Sizwe Copper Core

Tel: 086 011 9553

Fax: 086 615 1509

Enablemed

Enablemed 24 hour contact number 086 000 2400

Fax: 086 660 7023